Thursday, March 8, 2018

MCFERRAN LAW: "SERVICE ANIMALS" VS. "COMFORT ANIMALS" - WHAT YOU NEED TO KNOW


This, of course, is not a new topic. Our “Legal-Line” inquiry line gets lots of calls week-in and week-out from Brokers, (many of whom are landlords or business owners themselves), confused as to how they should treat parties either attempting to rent, renting or coming into their businesses with “service” or “comfort” animals.

So, we first look at which law generally applies to these accommodations. The Americans with Disability Act (ADA) is certainly first to come to mind as to “service animals” in public places. I will not spend time in this short article to discuss this Act as it focuses mainly on matters of service animals in public places. Generally, the Washington State Human Rights Commission enforces matters of ADA at the state level, notwithstanding it is a federal law. Enforcement, to a great degree, has been focused on education for an offender as many transgressions are innocent and not intentional. That has worked well in this writer’s opinion.

The other Federal Statute that applies is the Fair Housing Act (FHA). Due to differences in State and Federal law, it is difficult to know how to conduct oneself as a residential landlord in Washington about “service” or “comfort animals” in residential housing. 

Service animals have historically been regulated by the State of Washington Human Rights Commission, but because of a difference in definition in State law and Federal law, The State of Washington Human Rights Commission no longer has authority in regards to residential housing matters.  HUD has full enforcement powers. Their approach is anything but educational. They seek steep fines and penalties exceeding at times $10,000.00 per violation.

Under Federal law (FHA) there is no difference between a “service animal” and a “comfort animal” or even an “emotional support animal”.

See the graph below for an outline of FHA guidelines under the federal regime:

Fair Housing Act (FHA)

*****Training

No, not necessarily. Under the FHA, the person with a disability who is requesting the assistance animal must demonstrate a disability-related need for the animal, but there is no requirement that the animal be trained.

*****Certification

No. Even if the assistance animal is a reasonable accommodation, the housing entity may not require certification to verify the assistance animal’s status as such.

*****Medical Documentation

Sometimes. A landlord may request medical documentation that a tenant has a qualifying disability under the Fair Housing Act. In addition, the medical professional should indicate the benefit that the assistance animal provides. This documentation cannot be requested when the disability and need for the assistance animal is clear.

*****Comfort/Emotional Support Animals

Yes. Under the FHA, housing entities must admit any type of “assistance animal,” a term which includes service animals as well as comfort animals or emotional support animals. In other words, training is not a requirement for an assistance animal.

*****Service Animals-in-Training

Yes. The Fair Housing Act (FHA) does not require an animal to be trained, or be in training, to serve as an assistance animal for a person with a disability living in housing covered by the FHA. As such, service animals-in-training could be allowed as a reasonable accommodation under the FHA.

*****Enforcement Entities

Department of Housing and Urban Development (HUD): Disability Rights in Housing 800-669-9777 (V) 800-927-9275 (TTY)
(My thanks to the Northwest ADA Center for the use of their information above in this article)

There is a lot of abuse occurring in the marketplace. At this point, there has not been any changes in the process that still allows many tenants to abuse their landlords by forcing landlords to accept either, before obtaining tenancy or even afterward, a “comfort animal” of any kind or description. I am sure my readers have heard that laundry list of potential comfort animals.  

Today all the tenant needs to do is have a signed note from a medical professional and, to a great degree, the landlord will have to allow the animal and not even be able to charge a fee for doing so. Why? The animal is not a pet. It is exempt from any pet fee or any special fee whatsoever. The tenant is, however, liable for any damage caused by the animal.

Presently landlord associations in Washington are working with state lawmakers to change the requirements necessary to obtain comfort animal status as well as getting the regulatory authority back at the state level.
I have talked with local associations’ counsels and I do not anticipate a prompt resolution of this matter.

Suffice it to say that presently the landlord will continue to be abused by abusive tenant activity, but there will possibly be some light at the end of the tunnel sometime in the future. We will continue to report updates.